Incognito Casino FAQs

How long do withdrawals take?

Withdrawals are generally processed swiftly, but can occasionally take up to 24 hours on our end. Once approved, your bank or payment provider may need an additional 3–5 business days to finalize the transfer.

Why is my deposit missing?

Deposits usually appear in your account within 10 minutes. If your funds haven’t shown up after that time, and you’ve been charged, please reach out to our support team with proof of payment so we can investigate and resolve the issue promptly.

Why was my withdrawal not processed?

There are a few common causes for an unprocessed withdrawal: • Incomplete or incorrect beneficiary information. • Attempting to withdraw to an account held under someone else’s name. • Account limits or bank-imposed restrictions. • Too many payment methods registered on one account. Please contact support if you need further clarification.

Why was my debit/credit card deposit declined?

Common reasons include incorrect card details, expired card, insufficient funds, and lack of a 3D security code. In some cases, your bank may require you to authorize online or international transactions before the payment can be successful.

Can I change or cancel a withdrawal I requested?

After submitting a withdrawal request, the amount can’t be changed. However, you may be able to cancel the request if it hasn’t yet moved past a certain processing stage. Check your Transactions tab in the Cashier for the ‘Cancel’ option if it’s available.

What is the minimum amount I can deposit or withdraw?

The minimum deposit amount is 20 EUR, and the minimum withdrawal amount is 25 EUR. These thresholds ensure smoother transactions and fewer payment issues.

Why didn’t I receive my bonus?

Bonuses may fail to appear if you didn’t opt in prior to making a qualifying deposit, your deposit amount was under the minimum for the promotion, or if multiple bonus selections caused a conflict. You can always check the terms of each promotion or contact support for details.

Do I need to verify my account?

We conduct verification checks for fair play and security purposes. Occasionally, we may request documents to confirm your identity and ensure compliance. Failure to comply may lead to restricted access or account suspension.

Why do I need to enter my personal data?

Your personal data is used solely to protect against fraud, confirm your age, and expedite payment processing. We hold all your information in strict confidence, disclosing it only when legally required.

Is there a mobile app?

You can easily enjoy the casino via any mobile browser. Add Incognito Casino to your home screen on Android or iOS, or install it from Chrome on desktop to launch quickly without re-entering the URL.